Service
Shipping & returns
Your jewelry leaves Odessa fully insured, carefully presented, and tracked until it reaches your hands.
Delivery options
| Method | Timing | Cost |
|---|---|---|
| Insured Standard | 3–5 business days | Free |
| Insured Express | 2 business days | $35 |
| Overnight Courier | Next business day | $85 |
| Odessa Store Pickup | Ready in 24 hours | Free |
Insurance & tracking
Every shipment is fully insured for its retail value and requires an adult signature on delivery. Tracking is emailed the moment your piece leaves the workshop.
Returns
Catalog pieces may be returned within 30 days in original condition for a full refund. Custom and engraved pieces are made to your specification and are final sale, though we’ll always make adjustments until the fit is right.
Sizing & care
Complimentary resizing within the first year, plus free cleaning and prong checks for the life of the piece whenever you’re in Odessa.